Return Policy


It is the company’s policy to accept returned merchandise and issue a merchandise credit subject to the following conditions:

·  All returns must be approved prior to return and a Return Authorization (RA) number must be obtained and referenced when the goods are returned. All goods must be returned prepaid. A Return Authorization number must be obtained by calling the Customer Service Department at (281) 694-2130 Monday to Friday, between the hours of 8:00 a.m. and 5:00 p.m. (Central Time).

·  Defective goods will be accepted any time during the product’s warranty period and will be processed in accordance with the product’s warranty.

·  To avoid a minimum 10% restocking charge, a Return Authorization number must be obtained within 30 days from the date of invoicing and the items must be received by AER Supply within 21 days from the date the Return Authorization number is issued. If a Return Authorization number has not been requested within 30 days or if the items are not received by AER Supply within the 21 day time period, goods returned will be subject to a minimum 10% restocking charge subject to inspection, and manufacturers policy’s

·  All non-defective items being returned for credit or exchange must be in new, sellable condition and in the original packaging. Credit may be disallowed or a restocking charge may be applied pending review.

·  AER Supply will not accept returns after 90 days from invoice date.

·  Non-stock, special order items are non-returnable.

·  When a Return Authorization number is requested the following information must be provided: AER Supply invoice number and date of the invoice on which the items being returned were purchased. A return Authorization number cannot be issued without this information. A copy of the original invoice should be enclosed with the goods being returned, and the reason for return should be indicated.

·  When making the return, the Return Authorization number must be clearly marked the shipping label

·  Only those items for which a Return Authorization number has been issued may be returned

·  Good returned to AER Supply without proper Return Authorization number may be returned to the sender. The sender is responsible for all freight and handling charges. COD shipments will not be accepted.

·  Shortages must be reported within 10 days of the receipt of the shipment